Modernisation of Post Offices : Lok Sabha Q&A

GOVERNMENT OF INDIA

MINISTRY OF  COMMUNICATIONS AND INFORMATION TECHNOLOGY

LOK SABHA

STARRED  QUESTION NO 17

ANSWERED ON   07.07.2014

MODERNISATION OF POST OFFICES

17 . Shri PRATHAP SIMHA

Will the Minister of COMMUNICATIONS AND INFORMATION TECHNOLOGY be pleased to state:-

(a) whether the Government has modernised, computerised and upgraded a number of post offices in the country and if so, the details of the post offices modernised/upgraded during the last three years and the current year, State/ UT-wise;

(b) whether the Government has achieved the targets fixed for modernisation/upgradation of the post offices in the country and if so, the details thereof and if not, the reasons therefor;

(c) the time by which the remaining post offices are likely to be modernised/upgraded/ computerised; and

(d) the steps taken by the Government to expedite the modernisation process of all the post offices in the country?

ANSWER

THE MINISTER OF COMMUNICATIONS AND INFORMATION TECHNOLOGY & LAW AND JUSTICE (SHRI RAVI SHANKAR PRASAD)

(a) to (d) A Statement is laid on the Table of the House.

STATEMENT TO BE LAID ON THE TABLE OF THE LOK SABHA IN RESPECT OF PARTS (a) TO (d) OF LOK SABHA STARRED QUESTION NO. 17 FOR 7TH JULY, 2014 REGARDING “MODERNISATION OF POST OFFICES”

(a) Yes, Madam. Government is upgrading the post offices by modernising and computersing the departmental post offices in a phased manner. The Department has conceived ‘Project Arrow’ in April 2008 for improving ‘Look and Feel’ of the post offices with a focus on infrastructure, branding, IT and human resource and also set-right the core areas under ‘Core Operations’ by improving the quality of service relating to mail delivery, remittances, Savings Bank and office service levels.

All the departmental post offices have also been computerised.

I. Circle-wise details of post offices modernised under ‘Look & Feel’ activities of Project Arrow in the last three years are given below:

Sl. No.	Name of the Circle	2011-12	2012-13	2013-14
1.	ANDHRA PRADESH	15	48	8
2.	ASSAM	05	18	2
3.	BIHAR	15	48	2
4.	CHHATTISGARH	00	15	2
5.	DELHI	05	25	5
6.	GUJARAT	15	48	3
7.	HARYANA	05	22	2
8.	HIMACHAL PRADESH	03	15	2
9.	JAMMU& KASHMIR	02	20	5
10.	JHARKHAND	02	10	4
11.	KARNATAKA	11	49	3
12	KERALA	10	35	2
13.	MADHYA PRADESH	07	48	3
14.	MAHARASHTRA	20	49	3
15.	NORTH EAST	03	64	24
16.	ODISHA	08	20	2
17.	PUNJAB	00	35	2
18.	RAJASTHAN	25	50	3
19.	TAMIL NADU	10	49	3
20.	UTTAR PRADESH	25	49	3
21.	UTTARAKHAND	05	14	5
22.	WEST BENGAL	16	49	12
	Total	207	780	100

II. The Circle-wise details of computerised post offices during the last three years are as under:

Sl. No.	Name of Circle	2011-12	2012-13	2013-14
1.	ANDHRA PRADESH	60	0
2.	ASSAM	0	0
3.	BIHAR	88	46
4.	CHHATTISGARH	9	3
5.	DELHI	33	3
6.	GUJARAT	67	2	Nil#
7.	HARYANA	35	1
8.	HIMACHAL PRADESH	0	0
9.	JAMMU& KASHMIR	34	0
10.	JHARKHAND	24	12
11.	KARNATAKA	4	0
12	KERALA	70	0
13.	MADHYA PRADESH	16	6
14.	MAHARASHTRA	138	5
15.	NORTH EAST	13	0
16.	ODISHA	7	0
17.	PUNJAB	3	1
18.	RAJASTHAN	47	14
19.	TAMIL NADU	63	30
20.	UTTAR PRADESH	175	27
21.	UTTARAKHAND	9	0
22.	WEST BENGAL	59	26
	Total	954	176

# All the departmental post offices have been computerized.

(b) The targets under modernisation have been achieved to the extent of availability of Plan funds.

During 11th Plan, 1735 post offices were modernised under Project Arrow against the target of 1759 post offices. The minor shortfall was due to curtailment of Plan funds.

During the 12th Plan, 2,500 post offices are proposed to be modernised under Project Arrow with an outlay of 284.00 crores. During the first two years of the 12th Plan, 880 post offices have been modernised under Project Arrow. Thus, so far, 2615 post offices have been modernised under the 11th and 12th Plan.

(c) & (d) All departmental post offices have been computerized. Modernisation by way of improvement of post office infrastructure and ‘Look & Feel’ is a continuous process dependent on availability of funds.

Source: Lok Sabha Q&A

Courtesy : http://karnmk.blogspot.in/

Postal Services beat revenue target three years in a row

Press Trust of India |  New Delhi Jul 07, 2014  ( Last Updated at 09:08 PM IST )

 

Postal Services in the country has beaten its revenue target three years in a row, exceeding the target by 9.5 per cent in fiscal 2013-14, Parliament was informed today. The government had set a revenue target of Rs 7,522.02 crore for the Postal Services in 2011-12, while the Department registered revenue of Rs 7,899.40 crore. "The revenue generation of Postal Services is increasing every year and the targets for each coming year are raised by the Government," Minister of Communications and IT

Postal Services in the country has beaten its revenue target three years in a row, exceeding the target by 9.5 per cent in fiscal 2013-14, Parliament was informed today.

 

The government had set a revenue target of Rs 7,522.02 crore for the Postal Services in 2011-12, while the Department registered revenue of Rs 7,899.40 crore.

 

"The revenue generation of Postal Services is increasing every year and the targets for each coming year are raised by the Government," Minister of Communications and IT Ravi Shankar Prasad today said in a written reply to the Lok Sabha.

 

In the year 2012-13, the revenue stood at Rs 9,366.50 crore against a target of Rs 8,762.75 crore, he added.

In 2013-14, the revenue stood at Rs 10,720.94 crore as against the target of Rs 9,787.52 crore, he said.

 

Responding to a separate query, the Minister said 1,735 post offices were modernised under Project Arrow against the target of 1,759 post offices during the 11th Plan.

"During the 12th Plan, 2,500 post offices are proposed to be modernised under Project Arrow with an outlay of Rs 284 crore," Prasad said.

During the first two years of the 12th Plan, 880 post offices have been modernised and so far, 2,615 post offices have been modernised under the 11th and 12th Plan, he added.

Source : Business Standard

MINUTES OF THE FOUR MONTHLY MEETING HELD WITH THE CPMG, TN ON 23.06.2014

MINUTES OF THE FOUR MONTHLY MEETING HELD WITH THE CPMG, TN ON 23.06.2014

THANKS TO PMG, CCR FOR HIS SWIFT ACTION IN HELPING AN OFFICIAL IN DISTRESS !

THANKS TO PMG, CCR FOR HIS SWIFT ACTION IN HELPING AN OFFICIAL IN DISTRESS !

 தென் சென்னை கோட்டத்தின்  நங்கநல்லூர் அஞ்சலகத் தலைவர் தோழர். துரைசாமி அவர்களின்  மகன் கடந்த 26.06.2014 அன்று பல்லாவரத்தில் சாலை விபத்தில் படு காயம் ஏற்பட்டு உடன் அங்கிருந்தவர்களால் 108 ஆம்புலன்ஸ்  சேவையின் மூலம் அருகில் இருந்த தனியார் மருத்துவமனையில் அனுமதிக்கப் பட்டு தீவிர சிகிச்சை பிரிவில் சிகிச்சை பெற்று வருகிறார்..

 அவருக்கு CGHS APPROVED இல்லாத தனியார் மருத்துவ மனையில் சேர்த்ததாக காரணம் கூறி MEDICAL ADVANCE நிறுத்தப் பட்டிருந்ததை தென் சென்னை கோட்டச் செயலர் தோழர். ராஜேந்திரன் அவர்கள்  மாநிலச் சங்கத்தின் கவனத்திற்கு கொண்டு வந்தார். உடன் மாநிலச் செயலர் இந்தப் பிரச்சினையை சென்னை பெருநகர மண்டல PMG திரு மெர்வின்  அலெக்சாண்டர் அவர்களின் நேரடி கவனத்திற்கு கொண்டு சென்று உதவிட வேண்டினார். 

பிரச்சினை கவனத்திற்கு கொண்டு வரப்பட்ட   2.00  மணி நேரத்தில் PMG  CCR அவர்கள் உடன் மேல் நடவடிக்கை எடுத்து EMAIL மூலம் உத்திரவு  அளித்து பாதிக்கப் பட்ட ஊழியருக்கு ரூ. 2,50,000/- மருத்துவ முன்பணம் வழங்கிட ஆவன செய்தார். பாதிக்கப் பட்ட ஊழியரின் இன்னல்களை உணர்ந்து உடன் நடவடிக்கை எடுத்த PMG  CCR திரு. மெர்வின்  அலெக்ஸாண்டர் அவர்களுக்கு நம் மாநிலச் சங்கத்தின்  நெஞ்சார்ந்த நன்றி. உடன் இந்த பிரச்சினையில் ஈடுபட்டு மருத்துவ முன் பணம் கிடைத்திட ஆவன செய்த DPS CCR  திரு. J .T. வெங்கடேஸ்வரலு அவர்களுக்கும் , ASST DIRECTOR  STAFF  திரு.  பாலச்சந்தர் அவர்களுக்கும் நம் மாநிலச் சங்கத்தின் நெஞ்சார்ந்த நன்றியினை தெரிவித்துக் கொள்கிறோம்.

PMG  CCR அவர்கள் ஊழியர்களின் துன்ப காலங்களில் உடன் ஈடுபட்டு இப்படி உதவி செய்வது இது முதன் முறை அல்ல. இது போல  ஏற்கனவே HEART ATTACK  இல் பாதிக்கப் பட்டு மருத்துவமனையில் சேர்க்கப்பட்டு மருத்துவ முன்பணம் தாமதப் படுத்தப்பட்ட வடசென்னை கோட்டத்தின் அஞ்சல் நான்கின் DY  CIRCLE  SECRETARY  தோழர். பத்மநாபன் அவர்களின் பிரச்சினையிலும்  நமது PMG  CCR அவர்கள், அவரது நேரடி கவனத்திற்கு கொண்டு  சென்ற உடனே ஆவன நடவடிக்கை எடுத்து சில மணி நேரங்களிலேயே மருத்துவ முன் பணம் வழங்கிட ஆவன செய்தார் என்பது குறிப்பிடத்தகுந்ததாகும். இதனால் உரிய நேரத்தில் அவருக்கு சிகிச்சை அளிக்கப் பட்டு அவர் இன்று நலமுடன் பணியாற்றுகிறார் என்பது மகிழ்ச்சியான செய்தியாகும்.

 ஊழியர் நலனில் அக்கறை கொண்ட மனிதாபிமானம் மிக்க இது போன்ற அதிகாரிகள் இருந்தால் நிச்சயம் இலாக்காவில், ஊழியர்-அதிகாரிகள் நல்லிணக்கம் ஏற்பட்டு இலாக்கா சேவையில் ஊழியர்களுக்கு அதிக ஈடுபாடு ஏற்படும். சேவையும் மேம்படும். தொழில் அமைதியும் மேம்படும் என்பது உண்மையாகும். திரு. மெர்வின் அவர்களுக்கு மீண்டும் நம் நன்றி. தோழர். துரைசாமி அவர்களின் மகன் விரைவில் குணமடைய தமிழ் மாநில அஞ்சல் மூன்று சங்கம் வாழ்த்துகிறது.!

Clarification in respect of Casual Labourers working in the Department in compliance of Hon'ble Supreme Court judgment in Uma Devi case - reg.

Clarification in respect of Casual Labourers working in the Department in compliance of Hon'ble Supreme Court judgment in Uma Devi case - reg.

GREAT SUCCESS TO THE EFFORTS OF OUR CIRCLE UNION -A SIGH OF RELIEF TO ALL CBS OFFICES - EOD WILL BE GIVEN AT CPC

EOD  கொடுக்க  இரவு பகலாக காத்திருக்கும் கொடுமையிலிருந்து  மாநிலச் சங்கத்தின் முயற்சியால்  விடுதலை !   

VALIDATION கொடுத்த பிறகு 

இனி EOD( IInd and  III rd step) என்பது C P C  CHENNAI  யிலேயே கொடுக்கப்படும் ! இது நமது  இடை விடாத முயற்சிக்கு கிடைத்த வெற்றி !

ஏற்கனவே 23.06.2014 அன்று  நடைபெற்ற  நான்கு மாதங்களுக்கு ஒரு முறையிலான பேட்டியின் போது   CPMG , TN  அவர்களால் கொடுக்கப் பட்ட உறுதியினை நாம் நமது வலைத்தளத்தில் ஏற்கனவே பிரசுரித்திருந்தோம் என்பதை   மீண்டும் சரி பார்க்கவும்.  EOD  கொடுப்பது என்பது ஒரு வார காலத்தில்  CPC  இலிருந்து  கொடுத்திட ஏற்பாடு செய்யப்படும் என்ற உறுதியே அது. ! 

தற்போது அந்த உறுதி மொழி   இன்று முதல் (05.07.2014)  அமலுக்கு வந்து விட்டது .  அனைத்து  தோழர்/ தோழியர்களுக்கும் தெரிவிக்கவும் ! இன்றைய நாளை  விடுதலை நாளாகக் கொண்டாடவும் ! 

நம் வேண்டுகோளுக்கு இணங்க  உடன் இலாக்காமுதல்வர் அளவில்சென்று நடவடிக்கை எடுத்த  CPMG  TN திரு.T. மூர்த்தி அவர்களுக்கு  நம் மாநிலச் சங்கத்தின் நெஞ்சார்ந்த நன்றி. !  

நாம் அளித்த பிரச்சினையை உடன்  துறை முதல்வர் அவர்களிடம் எடுத்துச் சென்ற நம்முடைய பொதுச் செயலர் தோழர். M . கிருஷ்ணன் அவர்களுக்கும் , இந்தப் பிரச்சினையில் அதிக ஆர்வமுடன்  ஈடுபட்டு தீர்வுகாணஉதவிய  நம்முடைய  துணைப் பொதுச்  செயலாளர் தோழர். N . சுப்ரமணியன் அவர்களுக்கும் நம்  அஞ்சல் மூன்று மாநிலச் சங்கத்தின் நெஞ்சார்ந்த நன்றி !

மேலும் ஒரு  செய்தி !  

தற்காலிகமாக இந்தப்பிரச்சினைகள் தீரும் வரை ஒரு மாத காலத்திற்கு புதிய அலுவலகங்கள் MIGRATION  செய்வது நிறுத்தப் பட்டுள்ளதாக நிர்வாகத்தில் இருந்து நமக்கு தகவல் வந்துள்ளது !  இதுவும் நமது கோரிக்கையே ! 

உடன்  புதிய  அலுவலகங்கள்  MIGRATION நிறுத்தப் பட வேண்டும் என்று நாம் நமது கடிதத்தில் கூறியிருந்ததை உங்கள் நினைவுக்கு திரும்பவும் கொண்டு வருகிறோம்.நாளும்  துன்பத்தில் உழன்ற நம்முடைய தோழர்களுக்கு இந்த செய்திகள்  நிச்சயம்  பெரும் மகிழ்ச்சியை தரும் என்பதில்   நமக்கு  ஐயம் இல்லை !  

வாழ்க NFPE  !  வெல்க நம் ஒற்றுமை !

=============================================

COPY  OF  E-MAIL :-

From: cpc tamilnadu <cpctamilnaducircle@gmail.com>
Date: 5 July 2014 15:20
Subject: EOD Operational changes : Reg
To: ChennaiCityRegion Datamigrationcontrolroom <dmccccr@gmail.com>, cbsrowr CBE <cbsrowr@gmail.com>, CBS Madurai <cbsproject.sr@gmail.com>, RO Central region <cbscrtrichy@gmail.com>

Kindly see the following lines received from CEPT saying the PO's of CBS offices will execute the first step of the EOD namely HS COD (SOL Change Of Operating Date) after ensuring that all theEOD blocking validations are cleared. The other two steps will be executed by CPC to all CBS offices in Tamilnadu Circle. 

Kindly circulate this to all CBS offices and instruct to execute only HSCOD and ensure that the first step is completed and an E Mail should be sent to CPC regarding the same.


REFERENCE:http://aipeup3tn.blogspot.in/2014/07/great-success-to-efforts-of-our-circle.html

Dearness Allowance may raise to 107% from July 1, 2014 onward.!

The Dearness Allowance for Central Government employees and pensioners may increase to 107% from July 1, 2014 onwards.

Following the increase in the CPI(I-W) BY 2001 = 100 price index, the twice-every-year Dearness Allowance that is issued to the Central Government employees, the second   D.A. may possible to  increase to 107% from 01.07.2014 onwards.

Last week, the Labour Bureau released the Consumer Price Index for Industrial Workers Base Year 2001=100 for the month of May 2014. The number now stands at 244, following a 2-point increase from the previous month, reflecting a 0.83% hike in prices. Another reason for the increase in number is the 1.65% consolidated rise in price of food groups.  Rice, Coconut Oil, Fish Fresh, Poultry, Milk, Onion, Vegetables & Fruits, Sugar, Cigarette, Electricity Charges, etc. are responsible for the increase in index. However, this increase was restricted to some extent by Petrol putting downward pressure on the index.

The year-on-year inflation measured by monthly CPI-IW stood at 7.02 per cent for May, 2014 as compared to 7.08 per cent for the previous month and 10.68 per cent during the corresponding month of the previous year. Similarly, the Food inflation stood at 7.66 per cent against 7.76 per cent of the previous month and 13.24 per cent during the corresponding month of the previous year.

The below table is clearly indicated the movement of AICPIN with increasing additional Dearness allowance month wise…

AICPIN for the month of May 2014 begged at 244 (JUNE FIGURE IS EXPECTED)

Month/ Year	AICPIN (IW) Base Year 2001=100	Increased/ Decreased Points in AICPIN	Total Points Increased	Total of 12 Months	12 Months Average	% Increase over 115.763	Approximate DA	Total DA %	DA% Increase Month wise
Jan-14	237	-2		2802	233.5	117.74	101.71	101	1
Feb-14	238	1		2817	234.75	118.99	102.79	102	2
Mar-14	239	1		2832	236	120.24	103.86	103	3
Apr-14	242	3	3	2848	237.33	121.57	105.02	105	5
May-14	244	5	5	2864	238.67	122.91	106.17	106	6

national federation of postal employees

chQ: 1^st Floor, North Avenue Post Office Building, New Delhi-110001

federation of national postal organisations

CHQ: T- 24, Atul Grove Road, New Delhi - 110001

No.PF/GENL/2014                                                              Dated - 02-07-2014

To

Ms. Kaveri Banerjee,

Secretary,

Department of Posts,

Dak Bhavan, New Delhi - 110001

Madam,

Sub: -        Protest against arbitrary grant of Trade Union facilities to Bharathiya Postal Employees Federation (BPEF) and all its affiliated unions.

We are shocked to note that the Department has granted all Trade Union facilities to BPEF and all its affiliated unions vide your office order dated 24-06-2014.  We vehemently protest and condemn this illegal, arbitrary and discriminatory orders of the Department due to reasons stated below:

1.       In spite of the protest from recognised Postal Federations Department implemented CCS (RSA) Rules 1993 and as per the said Rules only the two Federations/Unions which secure 35% and 15% minimum membership alone will be granted recognition and trade union facilities.  Except one union, all other affiliates of BPEF secured only less than 5% membership in the last membership verification under Check-off system.  As such grant of Trade Union facilities to BPEF and all its affiliated Unions is contrary to the provisions of CCS (RSA) Rules 1993.

2.       All affiliated unions of NFPE/FNPO participated in the last membership verification held during the year 2010.  Some of the affiliates (including NUGDS of FNPO) of the above federations could not secure 15% minimum membership required for recognition.  Till this day, those unions are not granted trade union facilities.  Then how, all on a sudden, all the affiliates of BPEF with less than 5% membership is accorded trade union facilities?  This is nothing but naked discrimination.  Similarly the application for grant of Trade Union facilities to the newly formed GDS Union of NFPE is also long pending in the Directorate.

3.       During the last membership verification, BPEF has challenged the provisions of CCS (RSA) Rules 1993 and filed a case in the Chennai High Court praying for recognition to BPEF and all its affiliated unions.  Chennai High Court has rejected the arguments of BPEF and the case was dismissed.  Subsequently Department conducted membership verification and granted Recognition to NFPE and FNPO and also to its affiliated unions which secured minimum 35% / 15% membership.

This being the position, the present orders issued by the Department is against the spirit of all the existing rules on the subject and also highly discriminatory.  We request you to review the order forthwith and take action to withdraw the arbitrary orders and restore status-quo-ante.

Awaiting immediate action,

                                                         Yours faithfully,

                                                                        

D. Theagarajan,                                                                              M. Krishnan

Secretary General, FNPO.                                                                  Secretary General, NFPE

Email: theagarajannachi@hotmail.com                                            Email: mkrishnan6854@gmail.com

Mob: 09444841440                                                                            Mob: 09447068125

IMMEDIATE RESPONSE ! SECRETARY GENERAL ADDRESSES SECRETARY POSTS ON CBS ISSUES

NATIONAL FEDERATION OF POSTAL 

EMPLOYEES

1^st Floor, North Avenue Post office Building, New Delhi - 110001

 

Ref: PF/NFPE/CBS                                                                                      Dated – 27.06.2014

To

Ms Kaveri Banerjee

Secretary

Department of Posts

Dak Bhawan, New Delhi – 110001

Madam,

Sub: -  Incalculable miseries and untold suffering to the operative staff in CBS rolled out offices – Immediate remedial and rescue operations sought for – reg.

At the outset, we appreciate the efforts leads to technological advancements and extend our fullest cooperation in the journey to reach the desired goals of implementing innovative customer centric services and operational efficiency enhancement by inducting state of art technology.

But to our dismay, the CBS migrated offices are now facing incalculable miseries and untold sufferings due to lack of adequate network capabilities and software support of the vendors. The following are the issues to be set right in war foot manner at the initial stage itself otherwise leads to garboil and distress among the stake holders especially among the working staff.

1)      Insufficient bandwidth Network:

            Providing of strong and stable network is base of successful implementation of India Post project.   Now almost all HOs have been given 2 MBPS bandwidth line, LSG SOs 512 KBPS line and B and C class offices have been given 256 KBPS line. If ‘India Post Project-2012’ is fully implemented, all the work of Post Offices will depend on these network. Present bandwidth speed is very less and due to low bandwidth, Finacle page is either not opening and  some time opening very slowly.   Due to this PO staff are forced to work up to night 10 pm many days. In many occasions in every CBS migrated office, the ‘Login’ is inconsistent and for each transaction “Login” is forced.

If CSI and PLI are migrated and placed on this network the situation may further worsen. Hence we request to provide at least 4 MB bandwidth line to HOs, 2 MB bandwidth line to LSG SOs and 1 MB bandwidth line to B and C class offices.

2) Failure of Sify:

            In India Post Project 2012, NI Vender is Sify. On observation of quality and quantity of service being provided by them it is very much proved that  M/S Sify is incapable to give service to this  big department.  They do not have sufficient skilled manpower and it seems that they are not intending to give good quality service also.   At initial stage itself they have not made proper survey of all offices.  Before installing and commissioning they were very keen on taking installation report from concerned Postmasters/Sub Postmasters. 

            It is told that, as per MOU, all offices should be provided with NSP-1 and NSP-2 lines.  In almost all offices, NSP-1 is BSNL line and NSP-2 is either Sify line or Airtel datacard.   It is observed that in many offices they have installed Airtel datacard ,where as  Airtel signal is  not available at that place.

            It is also observed that M/S Sify is not recharging Airtel datacard  installed.  Instead they are recharging on receipt of complaint from concerned offices.  By doing this they are deviating from MOU and leaving the staff in the field in distress.

3) Finacle Problem:

            If we come to Finacle part, it is another tragedy.   Initially it was boosted that Finacle is fully foolproof software and successfully implemented in many banks.  We could not understand why Infosys is not utilizing experience gained in banks and  implementing  here.  There are so many bugs in the software and  more surprisingly  even after lapse of 6 months of implementation, nothing is changed.   All the issues raised at the time of January-2014 is still not resolved.  Moreover Finacle server becomes inaccessible many time in peak business hours or responds very slow. It is a naked truth that we are losing clientle and distancing from the customers only due to faulty service of vendors.

4) Lack of Guidance:

            No separate rulings are received to suit Finacle Environment. No authorities are giving authoritative guidance on many issues. 

For example

§  Role of SOSB in HO after implementation of Finacle at SOs,

§  Role of SBCO at HO

§  Fate of manual records on transfer accounts from one Finacle office to other etc.

5) Supply of Printers and Computers:

            At initial stage  new Computers and printers are supplied to pilot offices.  Rest of the offices are having   more than 5 year old  Computers and Printers  which are not suitable to present scenario.  Administration is pressing  hard to migrate offices without supplying required hardware. The old computers and peripherals either to be revamped or replaced to make it compatiable to the present environment.

6) Problem of User credentials:

            One each User credential is given to  trained staff.  But it is not clearly told what action to be taken while SPM/PA goes on leave especially in B class offices.   As sharing of  user credential is very  risky and dangerous, alternative arrangement  should be made immediately.

7) Due to slow network and frequent failure of server customers of the department are frustrated and moving out the department and needed immediate attention.

8. You may aware that we are struggling with outdated Computers and peripherals, which were purchased during the year 2000 to 2005 and immediate supply of needy new hardware to ensure the technological transformation in and effective manner.

9. Even proper up gradation of CPU is not made in many areas and the Software loaded is upto Windows XP in most of the offices. Presently it is a fact that windows XP is not supported by the Microsoft with updates.

10. Finacle can be better loaded with Windows 7 and hence the officers at ground level are pressurized to use pirated version of Windows 7, which may lead to litigation with Microsoft apart from non supporting with updates.

11. The MOU made with M/s Sify, for net work integration is limiting to low bandwidth such as 256 Kbps to 512 Kbps in many areas, serving with 1 server and 4 to 5 nodes, resulting in sluggish connectivity and takes hours together to transform the data. This results in hang over and the transactions could not be able to be made at the instant, as the Department expects, It requires atleast 2 to 4 Mbps and M/s Sify refused to increase the bandwidth now.

12. Further in the Data Centre, it requires to the level of 400 Mbps on the Network to receive the Data transmitted at a time from all the 680 offices but Sify is learnt to be provided with a minimum of 200 Mbps capacity. This affects the receipt of data from the end users at a time and take hours to complete the process. Further expansion is required when there is further migration.

13. The area of occupation in the main server at Mumbai maintained by M/S Reliance Ltd. is also not sufficient, which results in sluggish transmission of data from the entire 680 offices at present, at a time and even the validation cannot be made before 8:00 PM or 10:00 PM on all the days.

14. End of day process cannot be made even on daily basis and the staff have to wait for the nod from the Infosys even after midnights on several days and at times it can be made on the next day morning. Even the women employees are compelled to complete the EOD process in midnights and their husbands or wards waiting till midnights to take them to home.

15. Even the Help desk provided is not answering and the end users are taken to task and receiving brick bats from the irate public.

16. This results in closing of accounts in large numbers that too, can be made not on the date of presentation but after few days and our Department looses large chunk of customers, because of the miscalculations, wrong estimations and over ambitious activities and inadequate technological support.

17. Even the first and prestigious ATM of our Department unveiled by the ex Finance Minister Sri. P. Chidambaram at T. Nagar HO is not functioning from the date of installation and only 10 ATM cards are supplied on the first instant, that too only to the staff and some friendly users of T. Nagar HPO. But the ATM is provided with 24x7 A/C and a paid Guard, making huge loss to the Department and receiving severe criticism from the Print media.

18. The women employees should be relieved from this area of operation, till the situation improves, in order to avoid late night stays at offices inviting gender problems and unsafe returns to their home at midnights.

19. Further, adequate hardware and infrastructure should be given immediately to the CBS migrated offices with sufficient man power and proper remuneration for the extended hours, the staffs re serving.

20. In spite of all above cited problems the Postal staff is being worked on finacle software as matter of challenge and trying to give best services to the customers. In spite of all efforts the customers are not satisfying/delighting which hampers the reputation of the department. No PO which is upgraded with finacle are being closed before 8 PM every day. We are ready to work hard provided, solution for above problems are to be solved.

It is requested to sort out all the issues arising out of the CBS Migration and all the vendors need to be instructed to provide all the technological support as required by the field staff. As this is the pilot and sorting stage, if we failed to pull up the vendors to the level of expectation and necessity, later full implementation, restoration may be difficult with this vendor support.

It is further requested to spare some time and provide opportunity to present and brief our case in person for the welfare of our department staff and the clientle. Your immediate intervention as if house on fire is requested.

A line in reply is highly appreciated.

With profound regards,

Yours faithfully,

(M. Krishnan)

Secretary General